Terms of service
1. Who sells
Owner: DPL Asesoría y Consultoría, S.L.U. (trade name DPL Asesores)
Tax ID (NIF): B16782344
EU VAT number (VIES): ESB16782344
Registered office: C/ Doctor Fleming, 38, bajo, 03660 Novelda (Alicante), Spain
E-mail: info@dplasesores.com
Phone: +34 865 664 424
Registry: Registered in the Commercial Registry of Alicante.
Web: www.dplasesores.com
2. What is sold
- Consulting before you open your online store, by video call, with its report.
- Tax review of your live online store (the last 12 months), for stores with up to two sales channels that sell in Spain and to no more than three other EU countries, with no stock in Amazon warehouses in other countries. For a larger store, the fixed price is given before payment: ask for your quote.
- Tax guides: PDF guides with their spreadsheet.
What each product includes, its timelines and what you need to provide are on its product page, which forms part of these terms.
3. Price, VAT and payment
The price of each product is the one on its product page and includes Spanish VAT: 21% on the consultations and 4% on the guides and bundles, which are e-books. If the buyer is a business in another EU country with a VAT number valid in VIES, or is outside the EU, VAT is applied under the place-of-supply rules for each service.
Payment is made in advance, by card or any other method shown on the payment page. The invoice is issued by DPL Asesoría y Consultoría, S.L.U. (tax ID B16782344) in the buyer's name, with the details they provide; if you need an invoice with your company's tax ID, write it in the order or send it to us through the contact form.
4. How to buy
You choose the product, answer the required questions on its product page, add it to the cart and pay. On the payment page you see what you are buying, its price including VAT and your details, and you can correct them before paying. Once you pay, the contract is concluded and you receive the order confirmation by e-mail.
If you get any detail wrong after paying, write to us through the contact form and it is corrected before we start. We keep the order and the invoice for each purchase; you have a copy in your e-mail and can ask for another at any time. You can buy in Spanish or in English.
5. How the consultations are delivered
After payment we send you the questionnaire and the link to choose the day and time of the video call. The timelines of each service start when we receive the questionnaire and documents. The video call can be moved to another day with 24 hours' notice.
If you do not join the video call without having told us, we offer you a second date. If you do not join that one either, the consultation is forfeited and the amount paid is not refunded.
The work is based on the information and documents provided by the client and on the rules in force on the date of the report.
6. Tax guides
They are delivered by e-mail, with the download link, once payment is confirmed: the PDF and the spreadsheet, for your own use or your own company's, without redistributing them. Each guide is the version current on the date of purchase, with no later updates. They are general information as of their date and do not replace advice on a specific case.
7. Liability
If the buyer is a business or a professional, DPL Asesores' liability for each service is limited to the amount paid for it, except in cases of wilful misconduct or gross negligence. If you buy as a consumer, the law applies.
8. Right of withdrawal
It is explained in the withdrawal and refund policy.
9. Discounts on the next engagement
Anyone who buys one of the two consultations gets a discount of 20% of what they paid for it if, within the following three months, they hire DPL Asesores for another service: €72.60 VAT included (€60 + VAT) after the pre-launch consultation and €121 VAT included (€100 + VAT) after the store review. Corrections from the plan are quoted separately, at a fixed price.
Whoever buys a tax guide or a bundle and within the following 3 months books one of the consultations gets a discount of what they paid for it, with the code on the last page of the guide. Each code can be used once per customer.
Discounts cannot be combined with each other or exchanged for cash.
10. Personal data
Personal data is processed under the privacy policy. Payments are handled by Shopify's payment gateway: card details never reach DPL Asesores.
11. Complaints and governing law
Any complaint can be made through the contact form or by e-mail to info@dplasesores.com, and is answered in writing. Complaint forms are available to consumers. Spanish law applies; if you buy as a consumer, you can bring a claim before the courts of your place of residence.