Refund policy

Who can withdraw

Only someone who buys as a consumer, that is, outside a business or professional activity; for example, because they are not yet registered for their activity. That is why the consultations' product pages ask about it. If you already trade as a sole trader or through a company and buy for that activity, there is no right of withdrawal.

How and within what period

If you buy as a consumer, you have 14 calendar days from purchase to withdraw without giving reasons. Just tell us through the contact form, by e-mail to info@dplasesores.com or by any other clear written statement, giving the order number. We refund the amount within 14 days, using the same payment method.

When it does not apply

Under article 103 of the Spanish Consumer Protection Act (Ley General para la Defensa de los Consumidores y Usuarios):

• Consultations: when buying, you expressly ask, by ticking a box, for us to start within those 14 days and acknowledge that, once the service is completed, you lose the right. If you withdraw when the consultation has been partly provided, you pay for the part provided.
• Tax guides: they are digital content. When buying, you ask to receive them straight away, by ticking a box, and on receiving them you lose the right of withdrawal.

Video calls you do not join

If you do not join without having told us, we offer you a second date. If you do not join that one either, the consultation is forfeited and the amount paid is not refunded. With 24 hours' notice you can change the day at no cost.

Errors and damaged files

If a guide reaches you damaged or is not the one you bought, write to us and we will send you the correct one within one working day.